HOW CAN WE GET CLEARER IN OUR VERBAL COMMUNICATION?

Feb 21
2010

Words are Shorthand for Human Experience

Just as shorthand is a method for transcribing words quickly, words are a method for understanding and communicating our human experiences. Even words like “heaven” and “hell” can be given meanings related to personal human experience.

From the moment we are born, parents, priests and educators teach us to chop our experiences up into words: “Mommy” and “Daddy”, “blue” and “green”, “good” and “evil”, “right” and “wrong”. As science, technology, psychology, and philosophy develop, we make up new words: iPod, space station, animus, ego, epistemology.

Sometimes we use the same words to chop up our experiences. Sometimes we use different words. None of the words is either right or wrong. They are simply little black marks on white pieces of paper or guttural sounds we utter.

However, we all give words emotional overtones. We can call this “creating filters”. Suddenly, those guttural sounds or little black marks on the white pieces of paper become charged with fear, anger, love or joy. The emotional charge often depends on what each of us has experienced in the past in relation to the words we are hearing now and the emotions with which we’ve filtered those past experiences.

The Same Words Can be Used to Describe the Same Experience

Sometimes we use words in the same way to chop up our experiences. For example, if you and I are both looking at a daffodil, we might exchange words about the beautiful yellow flower with the strange odor. We are using the same words to describe the same experience. Our communication is clear because we are both focusing on the same object.

The Same Words Can be Used to Describe Different Experiences

Sometimes, you and I may use the same words to chop up different experiences. If you are standing on the gray sand next to the Atlantic Ocean in Atlantic City, New Jersey, the cold, gray waves may be rolling in as breakers, the beach may be crowded with bathers, bikinis, tan bodies, little children building sand castles with their fathers, red, yellow and blue umbrellas, seagulls squawking overhead, black scallop shells, a boardwalk peppered with bikers and joggers, and casinos in the distance. The water may be cold, murky, and thick with stirred-up sand. With a land breeze, nasty, biting black flies appear. You might verbalize this experience as a “day at the beach.”

I, however, if I live in Roatan, Honduras, might use those same words “day at the beach” to verbalize a very different experience. On Roatan, it is rare to see breakers. The sea is often a clear, placid mirror of blues, greens and turquoises. Seaweed gently washes up on the white sand. Weathered driftwood and palm trees dot the deserted, narrow stretch of sand bordering the sea. An occasional boat accents the skyline. There are no sun tanners here, for the tropical sun burns tender skin far too quickly. Instead of nasty, biting black flies, I am tormented by chitres, those dastardly, invisible no-seeums that, with a single bite, leave a welt the size of a tennis ball.

Atlantic City and Roatan are very different “beach” experiences, but you and I are using the same word “beach”. Our communication is not as clear as it could be. Instead, it is as murky as the waters of the Atlantic Ocean. If you had never experienced the Roatan beach and I had never experienced the Atlantic City beach, we might even argue about whether beach sand is really gray or really white or whether the ocean is really gray or really blue.

With the words “heaven” and “hell,” many of us have been taught that these are physical places “we” go after our bodies die. How can anybody really know that?

There is, however, a different meaning we can give to the words “heaven” and “hell” within the context of our personal experiences. Who has not suffered the hell of his own anger? Who has not suffered the torture of her own fear? Who has not experienced the total beauty and personal immersion in a heavenly sunset? Who has never experienced the limbo of his own purgatory where he feels stuck and unable to move forward?

Different Words Can be Used to Describe the Same Experience

Sometimes you and I chop the same experience up differently. For example, if we are both looking at the same flower garden, you may be looking at roses and I may be looking at trellises. You may talk about the beautiful red flowers with an exotic odor and I may talk about wood patterns and climbing thunbergia. Different words can be used to describe the same experience where the speakers have different focuses. When this happens, communication again becomes as murky as the Atlantic Ocean. Until you and I realize we are simply looking at different aspects of the same experience, we may argue about what is really in that garden we both see.